Accessibility Statement

Van Island Business Capital

1. Our Commitment

At [Your Company Name], we are committed to providing financial services that are accessible to everyone, including individuals with disabilities. We believe in integration and equal opportunity, and we are dedicated to meeting the needs of our clients by identifying, removing, and preventing barriers to accessibility.

2. Digital Standards (WCAG 2.1)

To ensure our website and digital platforms are usable for all, we strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards. These guidelines explain how to make web content more accessible for people with a wide array of disabilities.

Key features of our digital accessibility include:

• Screen Reader Compatibility: Ensuring all visual elements have descriptive alt-text.

• Keyboard Navigation: Allowing users to navigate our entire site without the use of a mouse.

• Consistent Structure: Using proper heading tags and clear layouts to help users understand the page organization.

• Color Contrast: Maintaining high contrast ratios for text and data visualizations to assist users with low vision.

3. Compliance with BC Legislation

We operate in accordance with the Accessible British Columbia Act and the British Columbia Human Rights Code. We recognize that accessibility is an ongoing process, and we are committed to the continuous improvement of our physical office in Victoria and our digital presence.

4. Accessible Financial Information

We understand that financial documents can be complex. Upon request, we will provide or arrange for the provision of accessible formats and communication supports for clients with disabilities, including:

• Large print documents.

• Read-aloud assistance for complex contracts.

• Digital-only versions of printed brochures.

5. Feedback Process

We welcome your feedback on how we can improve accessibility at [Your Company Name]. If you encounter any barriers on our website or within our services, please contact us:

• Phone: [Insert Phone Number]

• Email: [Insert Email Address]

• Mailing Address: [Insert Victoria, BC Street Address]

We aim to respond to all accessibility-related feedback within [X] business days.

6. Training

We provide training to all employees who deal with the public or other third parties on their behalf, ensuring they are familiar with assistive devices and how to communicate effectively with people with various types of disabilities.